The Top 10 Rules Bartenders Use To Get Loyal Customers At The Bar

Some bartenders get tipped better than others and in most cases, the difference is attitude.

So what do they know that the rest of us don't? Here's the short list.

1. ATTITUDE — Make people feel welcome. A warm, genuine smile and friendly
attitude give people the impression that you're glad they came.

2. ACKNOWLEDGMENT— Greet your guests as soon as possible, introduce
yourself and learn the guest's name through conversation. People appreciate
being noticed and referred to by their name. It's a valuable connection.

3. ACCOMMODATE — Within reason, all requests should be filled regardless of the
hassle. People appreciate being catered to, it's at the heart- of great hospitality.

4. LOOK YOUR BEST — Appearance affects the impression you make aid
speaks volumes about your degree of professionalism. Looking your best will be
rewarded by guests.

5. PRODUCT KNOWLEDGE — You should be able to accurately answer any
guest's question regarding the menu or a specific product. Looking for someone
else to provide Information diminishes your standing with guests.

6. SUGGESTIVE SALES — Your suggestions .and recommendations enhance the guests' overall experience. It also boosts your ticket average, from which your gratuity is calculated.

7. COMMUNICATE — Vague and imprecise information can lead to miscommunication and guests' expectations going unfulfilled. Effective listening and communication skills when handling guests' questions and complaints is extremely effective when it comes to keeping the guests experience positive.

6. ANTICIPATE— Service excellence requires anticipating a guest's need before
it arises. Offering a second, drink or cocktail, refilling water glasses or breads
baskets, even supplying condiments without being asked are all good examples. It's
a much appreciated consideration.

9. STRESS-FREE SERVICE — It may be busy and you're in the weeds, but It's not the guest's responsibility to perceive your plight. People seem to be most demanding when you can least afford It. but transferring that stress onto your guests dampens their evening. Challenge yourself and raise the bar.

10. TEAMWORK — Cooperation and teamwork will inevitably bail you out in a time of need. Providing support to fellow employees improves the working environment and leads to a consistently higher standard of service.

Tips and techniques learned at bartending schools such as the National Bartending Institute should not be forgotten when working at the bar. When remembered, a bartender can double income instantly.

Article Source: http://www.thedrinkingplace.com/articles2

The National Bartending Institute is a private hospitality school devoted to the training of personnel for the bartending profession in the Atlanta Georgia area. More about the school can be found at www.nationalbartendinginstitute.com

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